At Royals, we pride ourselves on quality work, quality products and a highly trained team. We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result we will redo your hair at no extra charge. This is strictly within 14 days of your visit. This does not apply to change of mind as this will be charged. We also do not offer complimentary visits for any reason on Sundays or Public Holidays.
Confirming appointments, cancelling or rescheduling
Your appointments are reserved for you so we ask that you give your stylist at least 48 hours notice when rescheduling or cancelling an appointment so that he or she can fill that appointment. We really hate no shows so please be courteous and let us know if you can't make it. As a courtesy, Royals staff will call you 2 to 3 days prior to your appointment to confirm and remind you of the date and time. If we miss you we will leave you a voice message if possible and we kindly ask that you call back to confirm your appointment. Failure to give adequate notice when cancelling or rescheduling will result in all future appointments being designated deposit only. This also applies to drastic changes to your appointment. For example, if you're booked in to get a long colour service and change your mind to get a haircut then that will be treated as a cancellation. Furthermore, we reserve the right to charge 50% cancellation fee on any appointments cancelled with less than 48 hours notice and future appointments will only be accepted with the payment of a deposit.
Product Exchange Policy
We do not provide refunds of any kind however if a product is faulty then we will exchange it. This does not apply to electricals such as ghd styling irons. ghd warranty is provided by ghd and they can't be exchanged in the salon due to concerns with forfeiting.
Royals fully adheres to the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). We will never share your private information with any individual or company unless where permitted or required to by law.
Social Media Policy (Privacy)
We ask that all guests and clients respect the privacy of our staff members and not "friend request" them on Facebook or other social media. Staff are also required to adhere to this policy and are required to not accept friend requests. We apologize for the inconvenience but if you need to contact the salon after ours or wish to enquire we kindly request that you utilize our official social media channels and pages on Facebook and/or instagram.
Deposits must be paid to book the following services: hair extensions, keratin smoothing, Japanese straightening or any other lengthy service. New clients that are having colour services may also be requested to pay deposits. Existing clients with a no show or cancellation history will also be required to pay deposits for any booking.
Please arrive on time to your scheduled appointment. If you are lost or running late, please call the salon. Arriving late may result in your allocated time being reduced, or we may not be able to honour your appointment in the time remaining. It is essential that you contact us if you will be running late so that we can try to accommodate you.
Salon pricing may vary from one salon to the next. Each salon operates independently and may be seperately owned and managed. For accurate pricing please request a complimentary in salon consultation.
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety.
Please also note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.
Payment for all services can be made by cash, EFTPOS, Visa and MasterCard will incur a 1.5% surcharge. AMEX will incur a 3% surcharge.